12 Things We Do Better
Our Friendly, Knowledgeable Staff is Not Only Technically Proficient in Business Continuity Planning, Computer Support, IT Consulting, Wireless Networking, and Hosted Solutions; We Also Excel in Delivering Courteous, Prompt Customer Service.
- You Can Expect a Response from Us within One Hour – Guaranteed. Our team of experienced technicians will either answer immediately or respond in less than sixty minutes – that's a promise!
- Ultra-Speedy Repairs. We realize you do not want to waste your valuable time waiting around for your computer to be fixed – that is where our IT support and computer network support services come in. We can access your Computer IT Network remotely thanks to our Network IT Support Service. However, when that is not possible, we will dispatch a technician to your office that very same day.
- We Talk Just Like You Do. You will always get the clear answers to your computer problems and IT support questions that you deserve in plain English – no technical jargon!
- We Guarantee 100% Satisfaction. We guarantee our IT consulting and technology support services will give you the satisfaction you deserve. You can entrust your technology to our comprehensive IT management services for a successful hassle-free outcome.
- No Disasters Waiting in the Wings. We recommend that your data files be backed up and secured before performing computer network maintenance. We will always alert you to any potential risks involved regarding the completion of your computer maintenance services, based upon our evaluation of your computer and/or network.
- Our Guarantee – All Projects will be Completed On Time and On Budget. We will not surprise you with added or hidden charges as we perform IT consulting and network services. Unfortunately, there are some incompetent and unethical technicians out there, and of course, that’s just not right. You have our guarantee that each IT consulting project will be completed on time and within your budget.
- Your Bill Will Be Accurate – That is Our Promise. We assure you that each detailed bill from us will be completely accurate. You preapprove all charges for your IT management services, so you will always know what you are paying for.
- We Can Save You Money. Our network monitoring and maintenance plan will save you money by preventing network disasters from ever happening – avoiding expensive repairs and recovery costs.
- Newsletter. We provide a monthly newsletter presenting new aspects of technology and helpful tips to enhance your productivity and help you to work smarter.
- We are Less Expensive than Hiring a Full-Time IT Staff. Just run the numbers. By outsourcing your computer support to us, we can save you thousands of dollars on HR costs, salaries, taxes, and benefits, while giving you the expertise and experience of an entire IT Department.
- Customer Service Done Right. We treat ALL of our clients as if they are the most important client we have.
- Documentation. One of our deliverables is providing detailed documentation. We perform a comprehensive network audit at your business to assess any vulnerability that may negatively impact your network performance and/or hinder operations. The report will identify devices and components that need to be replaced, as well as any missing software updates.