We already had both on and off-site backups, anti-virus, and other security procedures in place but had no idea of what we didn’t have in place or of other vulnerabilities that were lurking in the world of hidden Internet exposures.
After reviewing the various levels of service offered by Holzsager Tech, in January 2020, we decided to expand Holzsager Tech’s involvement with our system using their HTS Insight Hassle-Free IT. Now, the monitoring and updating of all of our backups and much increased security is no longer my problem. But that’s not all.
… Fred’s availability, knowledge and resourcefulness have never been a problem and will be hard to beat. You will never get a voicemail recording saying “Thank you for calling. Your call is very important to us. Please leave a message and we will return your call whenever we damn well please, if we choose to do so at all.” If you don’t get Fred on your first call, you may rest assured that the only reason you didn’t is that he is handling a critical matter for another client and if that client were you, you wouldn’t want him to be interrupted.
Being local, if an on-site visit is required, his response time is swift. It has been our experience, however, that most issues can be handled remotely.
Fred’s use of top tier vendors and his familiarity with their products is also very helpful in assisting me in making critical decisions on either continuing the use of current vendors or changing vendors. He does not pressure you; only advises you of your options and the pros and cons of different scenarios.
Martin S. Kenwood
JMR Associates, LLC